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When Selling

1. Posting Your Ad

Categories. Look for the most applicable category, then list under the descriptive, sub-category. Please feel free to let us know if you need another sub-category added to describe your product/ service better.

Be descriptive, use photos. Describe your item as accurately as possible to set buyer expectations. Include photos to give an idea of the appearance and condition of the item.

Limit personal information. When posting your ad, use an email address that does not personally identify you (for example, use a Gmail, Hotmail or Yahoo email rather than a work or home email). If you use a phone number, use your cell number instead of your home phone number.

2. Responding to Initial Contact

Answer questions. Respond to any interested buyer over email and/or by phone to answer his or her questions and to determine whether he or she is someone with whom you want to do business. Try to get a sense of his or her overall credibility and trustworthiness to see if you want to move forward.

Limit personal information. Don’t disclose any personally identifiable information, like where you work, until you feel comfortable with the other person. Avoid inviting someone to your home.

3. Meeting the Buyer

Avoid doing business with people who are not local. Classifieds transactions should always be done
locally. Don’t accept offers from potential buyers you can’t meet in person, especially offers over your asking price. A common scam is an offer over the asking price plus an extra amount for shipping. The “buyer” will send a counterfeit cheque and ask you to refund the difference back to them. By the time you discover the cheque is counterfeit, it’s too late.

Meet in a public place; avoid being alone. Meet in a public place if possible, or if the item is large, like a piano or a washing machine. Arrange to have a friend over when the buyer arrives. If you are selling an item, you may want to schedule your showings all at one time, especially if you are at home alone. Let a neighbour know that potential buyers are coming to your house.

Be prepared to negotiate. A buyer may want to haggle with you about the price of an item. Be prepared to negotiate the price and terms of the transaction, but be clear where you stand.

Remove listing when sold. For common courtesy, once your item is sold, be sure to remove your ad and contact any interested buyers so they don’t waste their time coming to see it.

4. The Transaction

Insist on cash. For online classifieds transactions, cash is the safest and the simplest form of payment. Do not accept cheques. Do not give out any personally identifiable information such as bank numbers or credit card numbers. Also, ask for payment in full.

For big purchases, you can accept EFT/Internet Banking Payments. A potential buyer may be uncomfortable carrying around large amounts for items priced over R10,000, so an alternative is to go to a bank together and arrange for a transfer to be done. Do not accept a cheque from someone’s pocket (they are easy to forge). Arrange to go to the bank with the buyer during business hours to verify the cheque’s authenticity.

Protect your personally identifiable information. Don’t give out your I.D. number, bank numbers, credit card numbers, etc.

Offer a receipt. Detail the amount of the transaction and the condition of the item should any further disputes arise. Make sure that both parties sign and keep a receipt, especially in the case of a car sale. You may need the receipt later as proof of relinquishing ownership and responsibility of the vehicle if it is not registered.

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