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When Buying

1. Initial Contact

Ask questions. It helps to research the market value of an item to know if you’re getting a good deal. When you first contact a seller by phone or email, express your interest in the item and ask any questions you may have about the condition and/or history of the item. Ask to see digital photos as well.

Limit personal information. Limit the amount of information you share about yourself (for example, don’t give out your home phone number or address and remove personal information from your email signature file). After the seller has answered some questions and seems credible, you may need to disclose more information about yourself, such as your name and cell phone number. Try to keep it limited to that.

Establish the credibility of the seller. In addition to communicating via email, we recommend talking to the seller by phone before meeting them.

2. Meeting the Seller

Meet in a public place. Meet in a public place if possible – during the daytime when other people will be around. Bring a friend. If the item is large, like a piece of furniture, and you must go to the seller’s home, always let someone know where you are going. You may also want to share whatever contact info you have for the seller (their email address, phone number).

3. Seeing and Evaluating the Item

Do your research. It helps to do advance research on the market value of item so you will know if you are getting a good deal. You may want to bring copies of similar listings with you that support your valuation. Don’t be afraid to haggle or negotiate on price, but don’t insult the seller with an unreasonably low offer.

See it before you buy it. Always see the item in person before you buy it. If it is merchandise, inspect its condition carefully. If it is a car, check the vehicle history and ask for receipts for any service records. Take the car on a test drive and for extra precaution, ensure that the car is registered in the seller’s name. If the item in question is a pet, check its veterinary records and pedigree papers.

4. The Transaction

Pay cash. In online classifieds, it’s best to pay cash and to keep the payment simple. Do not use cheques. Do not give out any personally identifiable information such as bank numbers or credit card numbers. For an item priced over R5,000, you may be more comfortable using an EFT/Internet Banking Payment, so you don’t have to carry cash around.

Protect your personally identifiable information. Don’t unnecessarily give out your ID number, bank numbers, credit card numbers, etc.

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